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Automation

The follow-up you meant to send

WhatsApp Business gives you a phone and a keyboard. Everything after that — remembering, chasing, reminding, checking back in — is on you. Good service is mostly memory, and memory is the first thing to go on a busy day.

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The problem

Doing it properly is a full-time job that nobody has time for

Everyone knows what good looks like. Chase the quote. Remind them the day before. Check in afterwards. It is not that businesses do not want to — it is that the work arrives faster than anyone can keep up with.

The quote nobody chasedYou send a price. They say they will have a think. Two weeks later you remember, and they have already booked the company that followed up on day three.
The reminder that never went outMost no-shows are people who forgot, not people who changed their mind. A message the day before fixes almost all of them, when someone remembers to send it.
Starting cold, every timeScrolling back through a year of messages to work out what somebody ordered last time, while they sit there watching two ticks and no reply.
It only works when things are quietThe weeks you most need to stay on top of follow-ups are exactly the weeks you are far too busy to do any of it.
What changes

The diligent version of your business, running on its own

Set the intent once and it happens every time, for every customer, whether or not anyone remembered.

Follow-ups that chase so you do not have to

Decide the timing once and it runs itself. The nudge goes out on schedule and stops the instant somebody replies, so you never chase a customer who has already answered.

  • Sequences that run over days or weeks
  • Stops automatically the moment they reply
  • Different rhythms for quotes, bookings and dormant customers
Quote sentStraight after the enquirySent
Gentle nudgeTwo days later, if no replySent
Last check-inFive days later, then stopQueued

Reminders somewhere they will actually be read

Appointment reminders, delivery updates, the note to say you are running late. Sent in the app your customer opens dozens of times a day rather than the inbox they clear once a week, if at all.

  • Reminders before an appointment or a delivery
  • A check-in afterwards, while it is still fresh
  • Replies come straight back into the shared inbox
Hi Rachel — just a reminder you are booked in tomorrow at 11am. Reply CHANGE if that no longer suits.16:00
Perfect, see you then16:04

It remembers, so your staff do not have to

Every conversation carries its own context: what they bought, what they asked last time, when you last spoke and what is still outstanding. Whoever picks the thread up sounds like they have known the customer for years.

  • Order and enquiry history on the conversation
  • Internal notes that carry between staff
  • Flags for what is waiting on you
RPRachel Price Customer since March4 orders
Last purchaseEternity band, resized twiceJune
OutstandingFitting to be rebookedFollow up

Guided flows that collect what you need in one go

Build a journey on a drag-and-drop canvas. Ask a question, branch on the answer, and gather in a single exchange the details you would otherwise drag out of somebody over six messages and two days.

  • Qualify an enquiry before it reaches a person
  • Take a booking, a size, an address, a preference
  • Built by the people who answer the messages, not a developer
Hiya, do you do wedding hire?10:02
We do. What date are you looking at?10:02
Pick a dateThen we will check availability

Templates that stay on the right side of Meta

WhatsApp only lets a business start a conversation using a template it has approved first, and getting that wrong is how numbers end up rate-limited. We handle the templates and the rules, so you are not learning WhatsApp policy the hard way.

  • Approved templates, managed in one place
  • Clear on when you can message and when you cannot
  • Built on the official WhatsApp Business Platform
appointment_reminderUtility · English (UK)Approved
quote_follow_upUtility · English (UK)Approved
review_requestMarketing · English (UK)In review

Stop relying on somebody remembering

Book a short call and we will build your first follow-up sequence with you, using the enquiries you are already getting.

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