One inbox

Every WhatsApp conversation your business has, in one place

WhatsApp is where your customers already are, which is why your staff answer them on their own phones. It is also why nobody else in the business can see what was said, what was promised, or who was supposed to follow it up.

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The blindspot

The conversations that matter most are the ones you cannot see

For a lot of businesses the real relationship happens on WhatsApp. It is quick, it is personal, and it is invisible to everyone except the person holding the handset.

It leaves when they doA rep’s threads live on a rep’s phone. When they are on holiday, off sick, or they hand in their notice, the history and the relationship walk out with them.

Nobody can coverA customer messages on Tuesday. The one person who knows them is away until the following week. The message sits unanswered, and the customer quietly assumes you are not interested.

There is nothing to report onNo response times, no volumes, no idea which conversations turn into money. Your busiest sales channel is the only one with no numbers attached to it.

No record of what was agreedPrices, dates and promises are made in a thread nobody else will ever read. When it is questioned six weeks later, there is nothing to check.

What changes

Every number your team already uses, feeding one inbox

Nobody gives up their number, and nobody carries a second phone. The conversations simply stop being invisible.

Your staff keep their own numbers

This is the part most tools get wrong. There is no company number everybody has to move to, and no message asking your customers to save a new one. Each person stays on the handset and the number their customers already know, and every one of those numbers is connected to the platform.

They carry on replying in WhatsApp exactly as they do today. The same conversation appears in the shared inbox at the same time.

Every team number connected, none of them replaced
Customers keep talking to the person they already know
Nothing to migrate, and no new number to announce

AMAmy’s number Her own handset, as alwaysConnected

JBJon’s number His own handset, as alwaysConnected

SRShop number Front deskConnected

All of it in one place, whichever number it arrived on

Every conversation across every connected number lands in the same inbox. A manager sees the lot. A colleague covering for someone can open a thread and read everything that was said before, including the messages sent long before they joined.

One view across every number in the business
Full history on every customer, from the first message
Open and unread states, so nothing quietly rots

RPRachel Price Is Thursday still ok for the fitting?Amy

DODanny O’Neill Sent the photos overJon

SKSofia Kaur How much for the full valet?Unassigned

Assign it, hand it over, cover for each other

Give every conversation an owner so it is obvious who is dealing with it. When somebody is away, a colleague picks it up and replies from the platform — the customer still sees the number they have always messaged. Internal notes stay on the thread and the customer never sees them.

An owner on every conversation
Cover for someone without the customer noticing a handover
Internal notes, invisible to the customer

Can you do the 14th instead?09:12

Note from Amy · Deposit already paid, safe to move the date

Of course. I have moved you to the 14th at 11am.09:14

Numbers on the channel that never had any

How quickly you reply, how much comes in and when, who is carrying the load, and which conversations turn into work. The part of the business that used to be a black box becomes something you can actually manage.

Response and resolution times per person and per team
Volume by day and hour, so you can staff the busy periods
An audit log of who did what, and when

Median first replyAcross the team, this week4m 20s

Conversations openedMonday to Friday318

Waiting on usRight now 6

See your own conversations in one place

Book a short call. We will connect one of your team’s numbers with you, leave it exactly where it is, and you can watch a real conversation land in the inbox before the call is over.

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